Stop Wishing Fax Away. Embed Agentic AI and Fix the Outcome.

Let’s be real. Talking about fax in 2026 feels a bit like discussing dial-up internet at a broadband convention. But the reality? Fax is still the number one most common communication channel in healthcare. Instead of wasting energy talking about how to move away from it, we can deploy new AI technologies to make it seamless.

At HIMSS26, amid the flashy booths and soaring promises of generative AI, Denis Whelan, CEO of Documo, stepped on stage and grounded us in the messy, complex truth of how fax plays a key role in clinical workflows.

Decades have been spent trying to create a utopian silver bullet for interoperability, yet 77% of healthcare workers still say they work after hours on paperwork. Instead of waiting for fax to magically disappear, innovative Health IT leaders are realizing that the smartest move is to wrap this legacy channel in Agentic AI. This transforms unstructured documents into integrated, structured data that actually makes care delivery run downhill.

Here is a look at how AI-enabled document processing is fixing healthcare’s biggest workflow failures.

Trying to eliminate fax in healthcare is like trying to hold back the tide. When over 70% of healthcare communication still relies on it, the smart strategy is to modernize it, not replace it.

Fax isn’t just an administrative headache; it’s a massive pain point for providers and a risk to patient safety. With 45% of fax communications being time-sensitive, routing delays create dangerous care situations.

The truth? We finally have the technology to solve this unstructured data mess. Agentic AI is stepping up as the ultimate platform to transform legacy fax workflows into actionable intelligence.

The technical heavy lifting is moving from human hands to AI. Health IT teams can now deploy Intelligent Document Processing (IDP) to handle full-text OCR, split detection, document classification, and key data extraction without manual data entry.

To truly move the needle, these tools can’t live in a silo. Documo’s integration with PointClickCare proves that seamlessly pushing structured data directly into the EHR to match patient records is the holy grail for clinical workflows.

When you embed this level of intelligence right into the systems clinicians already use, the operational outcomes are staggering. We are talking about improving document turnaround times by 50% to 70%.

The best part? You don’t need to dedicate an army of expensive engineers to build these bridges. According to Whelan, context-aware Agentic AI is democratizing workflow building, allowing users to trigger automations using natural language processing (NLP).

It was refreshing to see a HIMSS presentation focused on outcomes rather than just polished tech. Whelan nailed it—stop focusing on the tool, and start focusing on the outcome it actually delivers.

The bottom line? Health IT leaders need to stop treating fax as a dirty word and start treating it as an unstructured data source ripe for AI automation. By meeting the industry where it currently lives and wrapping it in intelligent, EHR-integrated tools, Documo is doing the hard blocking and tackling to finally solve the document routing failure. When we stop fighting the channel and start fixing the process, we give clinicians their time back. That is worth investing in.

Learn more about Documo at https://www.documo.com/

Let’s be real. Talking about fax in 2026 feels a bit like discussing dial-up internet at a broadband convention. But the reality? Fax is still the number one most common communication channel in healthcare. Instead of wasting energy talking about how to move away from it, we can deploy new AI technologies to make it seamless.

At HIMSS26, amid the flashy booths and soaring promises of generative AI, Denis Whelan, CEO of Documo, stepped on stage and grounded us in the messy, complex truth of how fax plays a key role in clinical workflows.

Decades have been spent trying to create a utopian silver bullet for interoperability, yet 77% of healthcare workers still say they work after hours on paperwork. Instead of waiting for fax to magically disappear, innovative Health IT leaders are realizing that the smartest move is to wrap this legacy channel in Agentic AI. This transforms unstructured documents into integrated, structured data that actually makes care delivery run downhill.

Here is a look at how AI-enabled document processing is fixing healthcare’s biggest workflow failures.

Trying to eliminate fax in healthcare is like trying to hold back the tide. When over 70% of healthcare communication still relies on it, the smart strategy is to modernize it, not replace it.

Fax isn’t just an administrative headache; it’s a massive pain point for providers and a risk to patient safety. With 45% of fax communications being time-sensitive, routing delays create dangerous care situations.

The truth? We finally have the technology to solve this unstructured data mess. Agentic AI is stepping up as the ultimate platform to transform legacy fax workflows into actionable intelligence.

The technical heavy lifting is moving from human hands to AI. Health IT teams can now deploy Intelligent Document Processing (IDP) to handle full-text OCR, split detection, document classification, and key data extraction without manual data entry.

To truly move the needle, these tools can’t live in a silo. Documo’s integration with PointClickCare proves that seamlessly pushing structured data directly into the EHR to match patient records is the holy grail for clinical workflows.

When you embed this level of intelligence right into the systems clinicians already use, the operational outcomes are staggering. We are talking about improving document turnaround times by 50% to 70%.

The best part? You don’t need to dedicate an army of expensive engineers to build these bridges. According to Whelan, context-aware Agentic AI is democratizing workflow building, allowing users to trigger automations using natural language processing (NLP).

It was refreshing to see a HIMSS presentation focused on outcomes rather than just polished tech. Whelan nailed it—stop focusing on the tool, and start focusing on the outcome it actually delivers.

The bottom line? Health IT leaders need to stop treating fax as a dirty word and start treating it as an unstructured data source ripe for AI automation. By meeting the industry where it currently lives and wrapping it in intelligent, EHR-integrated tools, Documo is doing the hard blocking and tackling to finally solve the document routing failure. When we stop fighting the channel and start fixing the process, we give clinicians their time back. That is worth investing in.

Learn more about Documo at https://www.documo.com/