How NextGen Healthcare’s Closed Loop Experience Saved 700 Staff Hours and Improved Access
Jenna Hagan, Vice President of Product Marketing at NextGen Healthcare (NextGen), shared what happens when routine bottlenecks are removed with a single, integrated platform. At one physician practice, the gains were significant – over 700 hrs saved. That gave staff more time to handle real patient needs and be more proactive with their work.
Where Time Savings and Clearer Signals Start to Add Up
NextGen Closed Loop creates a seamless experience for patients, providers, and staff across operational areas including access, intake, the visit, care coordination, and ongoing health management. Hagan stressed how practices are resource constrained and need technology to help reduce the amount of work without sacrificing patient experience.
Closed Loop fills that need.
Hagan shared the significant time saved by IVR, chat-bot, and call-deflection applications in a Closed Loop approach to patient experience. “We were able to uplift the staff over 700 hours in just six months of time,” said Hagan. “That’s time back to those patients that need help on the phone.”
The addition of intelligent AI to NextGen’s Closed Loop solutions allows the system to make suggestions on how to best improve patient access through the reduction of no-shows. “If you’ve got a patient who is known to no-show,” shared Hagan. “Why don’t you schedule them after 12 PM because they tend to no-show before noon.”
These gains will not solve every challenge, but they move practices toward a more stable and responsive workflow – all powered by AI and smart application of technology.
Learn more about NextGen Healthcare at https://www.nextgen.com/
Listen and subscribe to the Healthcare IT Today Interviews Podcast to hear all the latest insights from experts in healthcare IT.
And for an exclusive look at our top stories, subscribe to our newsletter and YouTube.
Tell us what you think. Contact us here or on Twitter at @hcitoday. And if you’re interested in advertising with us, check out our various advertising packages and request our Media Kit.
Jenna Hagan, Vice President of Product Marketing at NextGen Healthcare (NextGen), shared what happens when routine bottlenecks are removed with a single, integrated platform. At one physician practice, the gains were significant – over 700 hrs saved. That gave staff more time to handle real patient needs and be more proactive with their work.
Where Time Savings and Clearer Signals Start to Add Up
NextGen Closed Loop creates a seamless experience for patients, providers, and staff across operational areas including access, intake, the visit, care coordination, and ongoing health management. Hagan stressed how practices are resource constrained and need technology to help reduce the amount of work without sacrificing patient experience.
Closed Loop fills that need.
Hagan shared the significant time saved by IVR, chat-bot, and call-deflection applications in a Closed Loop approach to patient experience. “We were able to uplift the staff over 700 hours in just six months of time,” said Hagan. “That’s time back to those patients that need help on the phone.”
The addition of intelligent AI to NextGen’s Closed Loop solutions allows the system to make suggestions on how to best improve patient access through the reduction of no-shows. “If you’ve got a patient who is known to no-show,” shared Hagan. “Why don’t you schedule them after 12 PM because they tend to no-show before noon.”
These gains will not solve every challenge, but they move practices toward a more stable and responsive workflow – all powered by AI and smart application of technology.
Learn more about NextGen Healthcare at https://www.nextgen.com/
Listen and subscribe to the Healthcare IT Today Interviews Podcast to hear all the latest insights from experts in healthcare IT.
And for an exclusive look at our top stories, subscribe to our newsletter and YouTube.
Tell us what you think. Contact us here or on Twitter at @hcitoday. And if you’re interested in advertising with us, check out our various advertising packages and request our Media Kit.
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2026-03-03 21:30
Except for the headline, this story has not been edited by Healthcare Central is published from a syndicated feed.
