Upland Software’s AI and APIs Provide Intelligent Workflow and Digital Faxing to Healthcare
For most of us, a fax is just a way to get a document from one place to another. But Shawn Freligh, Senior Vice President & General Manager at Upland Software, recognizes that faxes contain important information that automation can inject into health care sites’ workflows. In this video, Freligh explains why faxing is still crucial to health care (and other industries) and how Upland Software uses AI and APIs in “making faxes more intelligent.”
Upland Software’s InterFAX service, which has been providing fax service for decades, has employed common AI technologies such as OCR for a long time. Now, their new InterFAX+AI service bundles many common forms of intelligence useful to health care systems. It’s no longer just transferring a document. It’s now creating a smart workflow that saves healthcare organizations time and money.
For instance, it can recognize that an incoming referral has the doctor’s signature, so that the organization can process the referral without the step of visually checking for the signature. It can recognize that personally identifying information (PII) is on a document and can stop a person from sending it to a facility that isn’t authorized to get that information.
Fax is still important in many industries because they lack standards for documents or for secure exchange. Fax is univerally available and is HIPAA-compliant. Unlike paper mailings, fax leaves the document in a digital format where tools can extract information, store it automatically, and send it to the right organization (referrals, prescriptions, etc.) for processing.
Freligh points out that manual processing also introduces the risk that a person will forget a step or enter incorrect information. Automation is more predictable.
Generative AI, in particular, can generate document summaries, quickly bringing patient histories, diagnoses, and other key factors to the surface.
Freligh also suggests criteria to use when differentiating among and choosing fax providers: how they value add about deriving intelligence and streamlining workflows, how they deal with security and compliance, and how they scale.
Check out this interview with Shawn Freligh from Upland Software to learn more about how to improve your healthcare workflows using intelligent AI and automation.
Learn more about Upland InterFAX: https://uplandsoftware.com/interfax
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Tell us what you think. Contact us here or on Twitter at @hcitoday. And if you’re interested in advertising with us, check out our various advertising packages and request our Media Kit.
Upland Software is a proud sponsor of Healthcare Scene.
For most of us, a fax is just a way to get a document from one place to another. But Shawn Freligh, Senior Vice President & General Manager at Upland Software, recognizes that faxes contain important information that automation can inject into health care sites’ workflows. In this video, Freligh explains why faxing is still crucial to health care (and other industries) and how Upland Software uses AI and APIs in “making faxes more intelligent.”
Upland Software’s InterFAX service, which has been providing fax service for decades, has employed common AI technologies such as OCR for a long time. Now, their new InterFAX+AI service bundles many common forms of intelligence useful to health care systems. It’s no longer just transferring a document. It’s now creating a smart workflow that saves healthcare organizations time and money.
For instance, it can recognize that an incoming referral has the doctor’s signature, so that the organization can process the referral without the step of visually checking for the signature. It can recognize that personally identifying information (PII) is on a document and can stop a person from sending it to a facility that isn’t authorized to get that information.
Fax is still important in many industries because they lack standards for documents or for secure exchange. Fax is univerally available and is HIPAA-compliant. Unlike paper mailings, fax leaves the document in a digital format where tools can extract information, store it automatically, and send it to the right organization (referrals, prescriptions, etc.) for processing.
Freligh points out that manual processing also introduces the risk that a person will forget a step or enter incorrect information. Automation is more predictable.
Generative AI, in particular, can generate document summaries, quickly bringing patient histories, diagnoses, and other key factors to the surface.
Freligh also suggests criteria to use when differentiating among and choosing fax providers: how they value add about deriving intelligence and streamlining workflows, how they deal with security and compliance, and how they scale.
Check out this interview with Shawn Freligh from Upland Software to learn more about how to improve your healthcare workflows using intelligent AI and automation.
Learn more about Upland InterFAX: https://uplandsoftware.com/interfax
Listen and subscribe to the Healthcare IT Today Interviews Podcast to hear all the latest insights from experts in healthcare IT.
And for an exclusive look at our top stories, subscribe to our newsletter and YouTube.
Tell us what you think. Contact us here or on Twitter at @hcitoday. And if you’re interested in advertising with us, check out our various advertising packages and request our Media Kit.
Upland Software is a proud sponsor of Healthcare Scene.
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2025-04-30 20:30
Except for the headline, this story has not been edited by Healthcare Central is published from a syndicated feed.
