HIMSSCast: How human-centered design could help improve the patient experience

Julie Rish, associate chief improvement officer of design at the Cleveland Clinic, explains how human-centered design could help healthcare organizations create digital tools that ensure the end user — the patient — is kept at the center.

Julie Rish, associate chief improvement officer of design at the Cleveland Clinic, explains how human-centered design could help healthcare organizations create digital tools that ensure the end user — the patient — is kept at the center.