Category: Healthcare Call Centers

AI-Native Artera Fills Gaps in Care and Provider Performance In this lively interview, Guillaume de Zwirek, CEO & Co-Founder at…

The Strategic Value of a Patient Portal Service Desk The following is a guest article by Chris Durham, Corporate Vice…

AI-Driven Quality: The New Standard for Healthcare IT Service Desks The following is a guest article by Dan O’Connor, VP…

Stop Forcing Patients Into Decision Trees: The MyCare Medical Approach with healow Genie The digital front door in healthcare is…

Hyro Sees Health System Call Centers as Potential Revenue Generators Hyro’s Responsible AI Agent platform enables health systems to safely…

eClinicalWorks, Sunoh.ai, and healow Genie Combine to Reduce Workloads and Administrative Burden This video explores the ways in which a…

Talkie.ai Scales Complex Call Center Interactions Front desks and call centers in health care struggle with overloads at peak times,…

AI and Automation-Driven Efficiency: Driving Improvement Across the Healthcare Administration Ecosystem While Empowering Staff AI and automation are all the…

Leveraging Call Verification for Identity Management in Healthcare One of the scariest things in healthcare right now is having your…

Tracking the Patient Experience Using Qualtrics at Intermountain Health We all benefit from sharing our concerns communally. “What, you had…